VATAJA, Katri. Developing work and services in public sector organizations through evaluation. Scandinavian Journal of Public Administration, [S. l.], v. 15, n. 2, p. 47–67, 2011. DOI: 10.58235/sjpa.v15i2.16180. Disponível em: https://publicera.kb.se/sjpa/article/view/16180. Acesso em: 3 jul. 2024.