Does IT ambidexterity, digital dynamic capability and patient agility capability influence the performance of outpatient installation services?
DOI:
https://doi.org/10.47989/ir31360403Keywords:
IT Ambidexterity, Digital Dynamic, Patient Agility, Patient Service Performance, Hospital ManagementAbstract
Introduction. Utilizing information technology (IT) can accelerate operational procedures, enhance service quality, and increase the accessibility of patient medical data for doctors and medical practitioners. Hospitals need digital dynamic capability to adapt to environmental conditions and patient needs, as well as patient agility capability to achieve superior health service performance.
Method. This study aims to examine the relationships among IT ambidexterity, digital dynamic capability, patient agility capability, and patient service performance. Quantitative research was conducted through questionnaire assessments using Google Forms, targeting managerial-level health workers in outpatient installations at Class C hospitals in Surabaya City, Indonesia.
Analysis. The empirical hypotheses were tested using Partial Least Squares Structural Equation Modeling (PLS-SEM) with data from 114 health worker respondents.
Results. The results indicate that IT ambidexterity and patient agility capability positively influence patient service performance. Nevertheless, digital dynamic capability does not have a significant impact on improving patient service performance. Additionally, digital dynamic capability and patient agility capability serve as mediating variables between IT ambidexterity and hospital patient service performance.
Conclusion. This study contributes to the literature by expanding the conceptual framework linking IT ambidexterity to digital dynamic capability, patient agility capability, and patient service performance within the hospital environment.
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