Managerial communication practices

Health care managers’ everyday structuration

Authors

  • Rebecka Arman School of Business, Economics and Law, University of Gothenburg
  • Ewa Wikström School of Business, Economics and Law, University of Gothenburg and Nordic School of Public Health
  • Lotta Dellve University of Borås and Royal Institute of Technology (KTH)

DOI:

https://doi.org/10.58235/sjpa.v16i2.16234

Keywords:

Health care organization, Managerial communication practices, Structuration, Negotiation

Abstract

The aim of this article is to describe and analyse observed managerial communication. The research questions concerned: What characterizes managerial communication practices and the organizational consequences? We make use of structuration theory and view communication as a social interaction process in which temporary structures are negotiated. Ten first- and second-line managers were shadowed. The managers used a combi- nation of structuration of caring, interdependency and accountability typical of health care organizations. The communication practices were related to how new norms of reputation management were institutionalized through structuration. The types of structuration were sometimes contradictory and productive communication was rare or non-existent. The managerial communication practices had consequences for the power and domination and for which issues were signified as part of the agenda. The conclusions can be generalizable to other professional organizations.

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Author Biographies

Rebecka Arman, School of Business, Economics and Law, University of Gothenburg

Rebecka Arman, lecturer and member of the Management and Organization section. Her dissertation was on managerial work in health care and she has continued to study the organization of health care. Currently she also studies lay-offs in the private sector.

Ewa Wikström, School of Business, Economics and Law, University of Gothenburg and Nordic School of Public Health

Ewa Wikström, Associate Professor at the Department of Business Administration and Professor at the Nordic School of Public Health. Her research is focused on managerial work, leadership and collaboration in the public sector and in the health care organization. Her research interest includes the intersections of management, organizing and communication.

Lotta Dellve, University of Borås and Royal Institute of Technology (KTH)

Lotta Dellve, Professor. Her main research area is in psychosocial and organizational conditions at work, how these affect the development of health care service as well as the health and wellbeing among managers and employees. Mainly she studies leadership and management in health care organizations.

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Published

2012-06-15

How to Cite

Arman, R., Wikström, E., & Dellve, L. (2012). Managerial communication practices: Health care managers’ everyday structuration. Scandinavian Journal of Public Administration, 16(2), 143–163. https://doi.org/10.58235/sjpa.v16i2.16234

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