Känslor och administration

Abstract

This article investigates what happens public sector labourers when organisations choose to replace key decision-making features and routines with automated IT solutions. It gives an ethnographic description of the new organisational principles and demands placed on employees as a result of technologically facilitated changes of the labour process. Relying primarily on eight interviews and a week-long field work performed during 2013, among the staff at one government service office, the analysis shows how impression management, and the production of emotions has come to play a key-role in how late modern organisations function.